Professional IT support services across East of Scotland, tailored to fit your individual requirements.
You don’t have to deal with MNT on a contract basis. For some businesses, the most sensible option is to hire us only when you need us.When you’re in need of IT support, the solution is right in front of you now. Our help desk services are all about you – we take a proactive approach to keeping your information systems reliable and secure. However, issues are inevitable. What makes our help desk services effective is simple:
- On the phone you will speak with us directly – there’s no call centre asking 10 minutes of standard questions before you get to the right team.
- We keep records for your IT history records on your business to avoid wasting your time.
- We ask the right questions to understand the issue and its impact on your business, in order to resolve your problem in the quickest and most efficient way possible.
- We also stay available via the web or email so you can contact us by whichever method is simplest for you, whether you’re experiencing a major issue or you just have a question or concern you’d like us to address.
- We don’t speak in confusing tech-lingo that leaves you frustrated and uncertain. Instead, we speak in plain, easy-to-understand terms to help you feel confident, knowing we’ll resolve the issue and prevent it from occurring in the future.
MNT Tech understands the frustration that comes with IT issues and unresponsive computer support.
Don’t spend another minute waiting on some computer support guy to show up! Call us on 01382 250101 or send us an email at firstname.lastname@example.org to learn more about our help-desk services.
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
“Before MNT I was in a constant fight with the technology in my business. It was coughing up issue after issue and it eventually ended up affecting my core business.
I told MNT the truth – I was fed up with all the issues and asked what they could do. They were very welcoming and professional, sorting out every single issue one by one without much input from my side. Now I am all about my business like I always wanted to be. Fantastic. Any issues with my IT and the fix is a single call away. ”One man business, Dundee
“Since we engaged MNT 2 years ago our business have expanded. Not just because of changes in the market, but also a lot thanks to MNT who have completely defused the tension on the IT side of our business. We also accredit MNT for helping us making better decisions when investing in IT through their extensive knowledge and willingness to share that knowledge with us. Their consultancy function is as important to us as their managed IT services.”Small business owner
“When I asked MNT to help me planning the IT in my business I wanted a sustainable solution. My knowledge of IT is probably more non-existing than anything else. I had been high and low just to end up quite confused. However, I found it easy to trust these guys, because they talked to me on a technical level that I understand – and their first action was to take the time to understand what my business is like and what it needs. My IT works for my business, I have what I need for now and there is a contingency plan for whenever my business needs more.
Pay As You Go works fine for me so far, I only pay for the services I need when I need them. However, I see that the value of the data I store in my computers is increasing to become my most valuable asset. So next year I plan to level up a little and safeguard my data in a professional manner.”Small business owner
Our approach to IT Service
Quick response and effective IT Service are what define us as individuals and as a business. The end result we can bring to your table is what provides us with enthusiasm and puts big smiles on our faces!
MNT Tech are very detailed and systematic. Advice on IT solutions always starts with blank sheets and open minds listening carefully to you. From there, tailored solutions to your business will emerge.
The first point on the agenda is to maximize the utilisation of your existing resources. Only if your current resources proves insufficient or cost ineffective do we approach alternative investments. For alternative investments we balance quality and cost ensuring you don’t waste your money. However old fashion it may sound, we are strong believers in cost control.
Frequently Asked Questions
When should I consider Managed IT Services?
This depends on many things. But in general it boils down to how floored your business will find itself if something really bad happens to your system. Some businesses won’t notice much of a difference, other businesses will face extinction.
It is not uncommon among small business to be caught by surprise. Cyber attacks, malware attacks, hard-disk crash and other hardware failure, system configuration failure, unintended deletion, loss of internet and anything between these can cause havoc among the parties hit by the incidents.
Call 01382 250101, tell us about your system and we will explain what is a risk and what is not a risk to your business.
What is your refund policy?
We offer no-questions-asked refunds to all customers within 30 days of your signing your contract. If you are not satisfied with our services, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the services or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy customer.
What are Photoshop Files?
Elegant Themes offers two different packages: Personal and Developer. The Personal Subscription is ideal for the average user while the Developers License is meant for experienced designers who wish to customize their themes using the original Photoshop files. Photoshop files are the original design files that were used to create the theme. They can be opened using Adobe Photoshop and edited, and prove very useful for customers wishing to change their theme’s design in some way.
Can I upgrade after signing up?
Yes, you can upgrade at any time after signing up. When you log in as a “personal” subscriber, you will see a notice regarding your current package and instructions on how to upgrade.
Can I use your themes with WP.com?
Unfortunately WordPress.com does not allow the use of custom themes. If you would like to use a custom theme of any kind, you will need to purchase your own hosting account and install the free software from WordPress.org. If you are looking for great WordPress hosting, we recommend giving HostGator a try.